Customer relations – How to manage customers when the ‘urgent job’ keeps changing?

I have been getting quite a few customers now who come in for urgent design work. To accommodate this their job sheet is pushed ahead and we go out of our way to rush it to meet their deadlines. The customers then come back and forth for weeks with alterations to the design and the ‘urgent’ deadline keeps getting pushed out and changed. Do you have any advice on how to manage this, as I feel it is a bit of a sneaky tactic of the impatient customers to jump the cue.


They’re doing it because it works. 🙂 And it’s not fair to your other clients. If it were me, I wouldn’t let them push to the head of the line. Unless, as Zach said, you charge a substantial rush fee.

When I have a new client, we have a very long initial meeting, and work through most of the project details. This really helps smooth out the rest of the process and reduces changes.

And you should charge for the changes.

Source : Link , Question Author : Holly Harré , Answer Author : DocPixel

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