After a web design project has been built. Is it standard practice to offer a monthly retainer to support the software you have built?
Such as £100 per month that gives the client a maximum of 3 hours per month work and then anything over that would be say £40 an hour?
Does this happen in the industry?
It depends on the type of client and project.
For example, an individual contracting you to create a website for his side project will likely not be interested in (let alone be able to afford) a monthly retainer.
However, a medium sized business that contracts you for a brand face lift and a redesign of their online shop very well may be interested in a monthly retainer—since they may need weekly email promotions, seasonal design updates and even help with social media.
Source : Link , Question Author : user58393 , Answer Author : jlmakes