I have a client who has asked if it’s possible to screen share so that he can watch/dictate changes in real time.
The issue is, I’ve already made several requested revisions per his direction. However, once he changes one thing, another is affected therefore, requiring additional revisions.
I’ve never been asked to screen share with previous jobs, so I was unsure if this is normal? I’m worried that if it isn’t and I do it once that it will be expected by the client in the future.
I want the client to be happy with the result, but how do I approach this?
This kind of depends upon who you ask.
Here…. it would never be an option.
Much the same way I do not work with a client standing behind me “dictating changes”. There is no feasible reason why a client needs to be that close. If they wish to micro-manage to that degree, they need to hire an employee. As a freelancer, it is asking far too much in my opinion.
In addition screen sharing, basically gives the client insight into how I work or what tools I use, and if I’m not careful, personal items I do not want on display to clients.
No. I would not permit any screen sharing at all from my system.
If more immediate changes are necessary due to a looming deadline or something, then a phone call and revisions while on (speaker) phone may be permitted on very rare occasions. With email used to send revisions. This provides a “wall” between what I do and what the client sees while still providing instantaneous feedback if warranted.
In short… I am not a “while you wait” or “on demand” service.
Would a chef allow a restaurant patron to come into the kitchen and dictate how much of what spice was put into which dish at what time? OF course not. The chef merely needs to be told “no cilantro”. — They may as well ask to sit on my lap while I work if they want to screen share. To me, it is just as ridiculous of a request.
But, again, that’s merely my opinion. I’m sure there are others that have no problem with it.